Frequently Asked Questions (FAQs)

Having trouble locating your solution? We recommend that you use our most Frequently Asked Questions (FAQs) resources below. These links provide answers to the most commonly asked questions and support tools.


Supported Browsers

The D-U-N-S® Number & D-U-N-S® Registered™business


The D-U-N-S® Number & D-U-N-S® Registered™business


Policies


Supported Browsers

To enjoy the optimal user experience within the Business Directory, you should install a supported browser.

Our currently supported browsers are the latest versions of the following browsers:

  • Apple Safari
  • Google Chrome
  • Microsoft Internet Explorer [Using a Microsoft Internet Explorer versions earlier than IE10 may result in a reduced user experience.]
  • Mozilla Firefox

Please visit any of the browsers' websites to install or update a supported browser.

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What is a D&B D-U-N-S® Number?

D&B's Data Universal Numbering System (D-U-N-S® Number) is the widely recognized standard for identifying businesses among thousands of companies, marketplaces and regulatory entities.

Created in 1962, the Data Universal Numbering System or D-U-N-S® Number is D&B's copyrighted, proprietary means of identifying business entities on a location-specific basis.

Assigned and maintained solely by D&B, this unique nine-digit identification number has been assigned to over 240 million businesses worldwide.

A D-U-N-S® Number remains with the company location to which it has been assigned even if it closes or goes out-of-business.

The D-U-N-S® Number also "unlocks" a wealth of value-added data associated with that entity, including the business name, physical and mailing addresses, tradestyles ("doing business as"), principal names, financial, payment experiences, industry classifications (SICs and NAICS), socio-economic status, government data and more. The D-U-N-S® Number also links members of corporate family trees worldwide.

The D-U-N-S® Number is widely used by both commercial and US federal entities and was adopted as the standard business identifier for federal electronic commerce in October 1994.

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How can I get a D-U-N-S® Number or business listing with D&B?

Contact your local D&B office and they will be happy to assist you. A list of our offices and their contact details can be found here.

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Can I use this website if I do not have a D-U-N-S® Number?

Yes. You can use the D&B Business Directory Search facility and you can view company profiles, and connect with those businesses. Without a DUNS number you will not be able to find or claim your own business on the directory.

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Where does D&B get its data? Is it accurate?

DUNSRight™ is the data quality process that ensures that you get the most accurate and complete data available. Click here for more information.

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What is DUNSRight™ process?

D&B’s unique DUNSRight™ process is the data quality control process. The foundation of DUNSRight™provides quality assurance by including over 2,000 separate automated checks, along with many manual ones, to ensure that our data meets high quality standards. In addition, five quality drivers Global Data Collection, Entity Matching,D-U-N-S® Number, Corporate Linkage, and Predictive Indicators-work consecutively to collect and enhance the data.

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What is D-U-N-S® Registered™ and what are the benefits?

Establishing the credibility of your business, especially online, is a major challenge faced today by most enterprises. Potential customers or business partners are very wary about giving their Trust, more so, when they rely on online information. Businesses that provide accurate, independently verified and easily accessible information on themselves instill trust and gives you their business a competitive edge.

To build online credibility a business must be keenly aware of the factors that influence the trust and confidence of prospects who visit their website. Companies have been known to invest enormous resources in elements like the aesthetics, security and commercial appeal of their websites. However, most companies continue to ignore one of internet’s stickiest problems - how to establish a credible connection between a website and the company behind it.

With the D&B DUNS Registered program, Dun & Bradstreet (D&B), the world's leading provider of global business information, knowledge and insight has designed a comprehensive set of online trust solutions. D&B Online Trust Solutions seek to enhance the trust and confidence that your audience invests in your company and to help establish your credentials to a global audience by displaying verified and validated information about you online.

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How can I become a D-U-N-S® Registered™ business?

To become a D-U-N-S® Registered™ business, please click here. Alternatively please contact your local D&B office here and they will be happy to assist you.

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Do I need D&B D-U-N-S® Registered™ if I have dealt with my customers for a long period of time?

In this changing business environment, businesses are constantly looking for companies with high credibility and transparency to reduce their exposure to counter party risk. Also many entities look out for potential customers and suppliers and seek information online on a constant basis. D&B D-U-N-S Registered™ helps establishing credibility for companies and as a result gain more visibility and win business opportunities.

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How do I change my password?

Go to your 'My Account' page to the 'My Details' section and click on 'Change Password'.

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I forgot my password, can I still get access?

Yes, simply click on the 'Forgot your password?' link on the Login page and an email will be sent to the email address you used during Registration, with a link enabling you to reset your password.

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Some information on my D&B profile is incorrect, how can I get it corrected?

If you are logged in, you can simply go to your 'My Account' page and view 'Company Profiles'. Then select edit on the company profile that you would like to edit. This will open the profile in edit mode. Once you have made the changes, click on 'submit' and the changes will be sent immediately to an administrator to approve. You may be contacted about specific changes, for verification purposes, before final approval. Once approved, the changes will appear immediately on your company profile.

Alternatively, please contact your local D&B office here.

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Why were my requested changes rejected or not made?

To maintain accuracy of significant business information, D&B data update policies require certain change requests to be verified by a third party prior to entry. If verification cannot be confirmed, the change request will be denied. This policy is to assist in protecting you and your company from possible identity theft and to ensure the information contained in D&B’s report meet the criteria and guidelines established by D&B. You will be notified by email of any change requests that have been rejected.

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How long will it take for my changes to be reflected in the D&B Directory profile?

It will depend on how long it takes to verify the changes requested. We aim to approve most change requests within 48 hours, but it may take longer if there are a large number of changes, or if the changes require third party verification.

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Do I have to update all the information on my profile?

No, only update any items that you feel are incorrect on your company profile.

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Why is the Date different from the one I entered?

The date displayed in Business Directory is displayed in the Central Standard Time (GMT -06:00). For example, you will see that the date that you had claimed a profile is showing a date that is different from the one in your time zone, but it is displaying correctly in the Central Standard Time.

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Why can I not find the company that I am looking for?

It may be that the company has ceased trading, or the company is located in a country that is not currently part of the Directory. In September 2015 we will add another 30+ million companies listed from US. We're updating this list often, so please check again soon if you cannot find the company you are looking for.

Also, it may be that the company you are looking for does not have a DUNS number. If this is your company, you can contact us now for a DUNS number.

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What is an SIC or Industry Code?

Standard Industrial Classification codes were developed by the Federal Government in conjunction with the U.S. business community during the 1930’s. They have proven to be a useful tool for professionals looking to segment domestic markets, analyse customer relationships, and conduct general business research.

SIC Codes divide all major economic activity into ten major divisions. The first two digits describe the nature of this activity in very general terms (i.e. Mining, Construction, Manufacturing). Remaining digits break down these categories into specific products and “sub-industries.”

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What is an UNSPSC Code or Product Code?

The United Nations Standard Products and Services Code® (UNSPSC®), managed by GS1 US™ for the UN Development Programme (UNDP), is an open, global, multi-sector standard for efficient, accurate classification of products and services.

The UNSPSC® is a hierarchical convention that is used to classify all products and services. It is the most efficient, accurate and flexible classification system available today for achieving company-wide visibility of spend analysis, enabling procurement to deliver on cost-effectiveness demands and allowing full exploitation of electronic commerce capabilities.

The UNSPSC® was jointly developed by the United Nations Development Programme (UNDP) and Dun & Bradstreet Corporation (D&B) in 1998. It has been managed by GS1 US since 2003.


How does UNSPSC work
XX Segment

The logical aggregation of families for analytical purposes


XX Family

A commonly recognized group of inter-related commodity categories

XX Class

A group of commodities sharing common characteristics


XX Commodity

A group of substitutable products or services


XX Business Function

The function performed by an organization in support of the commodity

All UNSPSC entities are further identified with an 8-digit structured numeric code which both indicates its location in the taxonomy and uniquely classifies it. An additional 2-digit suffix indicates the business function identifier. A structural view of the code set would look as follows:

Hierarchy
Category Number
Name
Segment
43 Information Technology Broadcasting and Telecommunications Communications Devices and Accessories
Family 20 Components for information technology or broadcasting or telecommunications Computer Equipment and Accessories
Class 15 Computers Computer accessories
Commodity 01 Computer switch boxes Docking stations
Business Function 14 Retail

For more information on how the UNSPSC hierarchy is set up and how UNSPSC works, please read the White Paper.
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What are D&B's Data and Privacy Policies?